Privacy Policy
Introduction
This Privacy Policy explains how VIRENNE Eyewear collects, uses, and protects your personal information when you visit our website, place an order, contact us, or subscribe to our emails.
We are committed to handling your personal data responsibly and in line with applicable UK data protection law.
Who We Are
VIRENNE Eyewear is the controller of your personal data for the purposes described in this policy.
If you have any questions about this Privacy Policy or how your data is used, please contact us via our Contact page or at:
Email:iridium389@gmail.com
Business name: VIRENNE Eyewear
What Information We Collect
We may collect and process the following personal information:
- your name
- billing and delivery address
- email address
- phone number
- payment and order details
- correspondence you send to us
- technical information such as IP address, browser type, device information, and website usage data
- marketing preferences, where you choose to receive updates from us
How We Use Your Information
We use your personal information to:
- process and fulfil orders
- provide delivery and customer support
- communicate with you about your order
- process refunds and returns
- respond to enquiries
- improve our website and customer experience
- send marketing emails where you have chosen to receive them
- comply with legal, tax, and accounting obligations
- protect our business from fraud or misuse
Lawful Bases for Processing
Under UK data protection law, we rely on one or more of the following lawful bases:
- Contract – where we need your information to process and deliver your order
- Legal obligation – where we must keep certain records for legal, tax, or accounting purposes
- Legitimate interests – where it is reasonable for us to use your data to run and improve our business, prevent fraud, and manage customer service
- Consent – where you choose to subscribe to marketing emails or accept optional cookies
Payments
Payments are processed securely through our website payment providers. We do not store your full card details ourselves.
Sharing Your Information
We may share your information with trusted third parties where necessary to run our business, including:
- payment processors
- website and ecommerce platform providers
- delivery and logistics providers
- email marketing providers
- accountants, legal advisers, or regulators where required
We only share the information needed for the relevant purpose.
International Transfers
Some of our service providers may process personal data outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place.
Data Retention
We keep personal data only for as long as necessary for the purposes set out in this policy, including legal, tax, accounting, fraud prevention, and customer service requirements.
Order records and related transaction data may be kept for as long as reasonably necessary to meet these obligations.
Your Rights
Depending on the circumstances, you may have the right to:
- request access to your personal data
- request correction of inaccurate data
- request erasure of your data
- request restriction of processing
- object to processing based on legitimate interests
- request transfer of your data where applicable
- withdraw consent at any time, where consent is the basis we rely on
If you wish to exercise any of these rights, please contact us.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been used unlawfully.
Marketing
If you subscribe to our email list, we may send you updates about launches, new arrivals, or offers. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
Cookies
Our website may use cookies and similar technologies to operate properly, improve performance, remember preferences, and understand how visitors use the site.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal obligations. The latest version will always be posted on this page.
Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us via our Contact page or at:
Email:iridium389@gmail.com